At Karthikeyafarms, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a straightforward return and refund policy to ensure your satisfaction.
1. Returns
1.1 Eligibility for Returns
Items must be returned within [number] days from the date of delivery.
Items must be unused, in their original packaging, and in the same condition that you received them.
Certain items are non-returnable, including perishable goods, custom products, and items marked as final sale.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
1.3 Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
2. Refunds
2.1 Refund Processing Time
Refunds will be processed within [number] business days after we receive and inspect your return.
The time it takes for the refund to appear in your account may vary depending on your credit card issuer’s policies.
2.2 Refund Amount
Refunds will be issued for the purchase price of the item(s) returned, excluding original shipping charges, unless the item was received damaged, defective, or incorrect.
3. Exchanges
3.1 Eligibility for Exchanges
Exchanges are allowed for items that are defective or damaged upon receipt.
Specify that you would like an exchange and provide details about the issue.
We will ship the replacement item once we receive and inspect the original item.
4. Damaged or Defective Items
4.1 Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately karthikeyafarms1@gmail.com or +91 8790422667 / +91 9666159993.
Provide your order number, a description of the damage or defect, and, if possible, include photos.
4.2 Resolution Process
We will work with you to resolve the issue promptly, which may include sending a replacement, issuing a refund, or providing store credit.
5. Cancellations
5.1 Order Cancellations Orders can be canceled within [number] hours of placing the order. Contact our customer service team at karthikeyafarms1@gmail.com or +91 8790422667 / +91 9666159993 to request a cancellation.
5.2 Refunds for Canceled Orders
If your order is canceled within the allowed time frame, we will issue a full refund to your original method of payment.
6. Contact Us
Company Name: Karthikeyafarms
Address: H.No. 1-4/47/141, Survey 47, Cozynooks, Kondapur, Near Rolling Meadows Entrance Hyderabad – 500084 Chitra Lekha, FCS, FCMA, MBA, LLB
We are committed to providing excellent customer service and ensuring your satisfaction with your purchase. Thank you for shopping with Karthikeyafarms.
